FREQUENTLY ASKED QUESTIONS
Q Where are you located
We are located at Surrey BC and work from a home office.
Q. How can I contact you?
We can be contacted by email at jerilencanada@live.ca Need to talk to someone, email us with your phone number with best time to call and I’ll call you back, my dime.
Q. Do you require a minimum order?
You can order any amount you wish.
Q. What form of payment do you accept?
We accept orders via Paypal only, you can process Visa and MasterCard without signing up with Paypal.
Our shopping cart program makes ordering simple and hassle free with Paypal. Once an order is placed, a confirmation and order number will be sent to the email address you provided. We ship by Canada Post and a tracking Number will be email to you .
Q. How much does it cost to ship my items?
Our website is set-up to calculate shipping automatically based on total price for Canada.
All International orders will be sent a invoice for additional shipping cost.
Q. How long before my items ship?
Normal processing time for shipment of an order is 48 – 72 hours. Unless marked a special order, then we order it in and shipping and delivery. Once your items ship, you will be notified by email with tracking numbers. We are not responsible for merchandise that cannot be delivered. The Canada Post only allows three attempts before returning it to the sender. We charge a 15% restocking fee for items returned for non-delivery.
Q. What is the return policy?
See our return link
Q.What method of shipping do you use?
All orders inside of the continental Canada are shipped using Canada Post Expedited Post.
Q.How long before I receive my order?
Our goal is to ship all orders within 48-72 hours. Depending on the destination, most orders will be delivered within 8 days.
Q.Do you sell outside of Canada?
Yes.
All International orders will be sent a invoice for additional shipping cost.
Q Where are you located
We are located at Surrey BC and work from a home office.
Q. How can I contact you?
We can be contacted by email at jerilencanada@live.ca Need to talk to someone, email us with your phone number with best time to call and I’ll call you back, my dime.
Q. Do you require a minimum order?
You can order any amount you wish.
Q. What form of payment do you accept?
We accept orders via Paypal only, you can process Visa and MasterCard without signing up with Paypal.
Q. How can I place an order?
Our shopping cart program makes ordering simple and hassle free with Paypal. Once an order is placed, a confirmation and order number will be sent to the email address you provided. We ship by Canada Post and a tracking Number will be email to you .
Q. How much does it cost to ship my items?
Our website is set-up to calculate shipping automatically based on total price for Canada.
All International orders will be sent a invoice for additional shipping cost.
Q. How long before my items ship?
Normal processing time for shipment of an order is 48 – 72 hours. Unless marked a special order, then we order it in and shipping and delivery. Once your items ship, you will be notified by email with tracking numbers. We are not responsible for merchandise that cannot be delivered. The Canada Post only allows three attempts before returning it to the sender. We charge a 15% restocking fee for items returned for non-delivery.
Q. What is the return policy?
See our return link
Q.What method of shipping do you use?
All orders inside of the continental Canada are shipped using Canada Post Expedited Post.
Q.How long before I receive my order?
Our goal is to ship all orders within 48-72 hours. Depending on the destination, most orders will be delivered within 8 days.
Q.Do you sell outside of Canada?
Yes.
All International orders will be sent a invoice for additional shipping cost.
- By land $45.00 4 to 6 weeks delivery on average
- By Air $75.00 4 to 10 days delivery on average
Q. Do you Wholesale ?
Our price are at wholesale price on the web site
Our price are at wholesale price on the web site
