JeriLen Canada

Shipping & Returns

Shipping via Canada Post with a average travel time of 5 to 8 days, depending on your location and stock. A e-mail with a Canada Post tracking number will be sent to you once the product has been  sent.  You will then be able to track your order via Canada Post website.

Exchanges for size: 

If you need to return any helmet for size exchange just e-mail us at jerilencanada@live.ca with in 5 days of receipt and we will give you a return authorization code (RAC). When you ship the helmet back make sure it is in the helmet bag and in the display box and packed in an additional outside shipping carton with adequate packaging. It is best to use the shipping carton we shipped you the helmet in if possible. The shield cover must be intact as well as all tags and manufacturers warranty material. The helmet must be in new and unused condition. All exchanges are processed for a flat $20.00. Most exchanges are processed within 2 business days of receipt. All returns must be shipped prepaid or we will refuse delivery. 

Warranty Claims: 

All warranty issues are handled by the respective manufacturer.

Warranty issues would include but are not limited to: broken/cracked vents and/or vent covers, broken/cracked visors/faceshields and/or visor/faceshield mechanisms, loose edge molding/trim pieces, blemishes in the helmet finish, materials and worksmanship issues, etc. We are not responsible We will you instructions on how to address your issue. We do not warranty the helmets ourselves but we help you with all manufacturers warranty claims

Returns for refunds (not for size or model exchanges): 

If you need to return any helmet just e-mail us at jerilencanada@live.ca with in 5 days of receipt and we will give you a return authorization code (RAC). Refunds are processed after assessing a 25% restock fee (minimum $10.00 per order) and shipping to you. Shipping fees are non-refundable. Customers are responsible for shipping of the product back to us for a refund. Please give us a chance to try to get you into the proper helmet rather than just doing a return for refund.  All returns must be shipped prepaid or we will refuse delivery. 

Order Cancellation Policy:  

You can cancel your order for any item provided that the order has not yet entered the shipping process. If the item you want to cancel has already entered the shipping process, it cannot be canceled by you or by our customer service department. However, you can return the item for a refund.

Refused Shipments:  

If an item is refused upon delivery at no fault of Jerilen Canada, the customer will be charged a 15% restock fee minimum $10.00 per order and return shipping. Jerilen Canada can not be liable for the shipping charges if the item is refused before delivery. 

Damage Claims:  

All damage claims on deliveries must be made with 5 days of arrival to customers home. All damaged returns will be subject to a 15% restock fee or total retail cost of all damaged parts, whichever is higher and shipping. Jerilen Canada is not responsible for damaged equipment being returned. 

 All returns should be sent to:

Returns Department